What happens next?
We do a number of checks to establish the validity of your business and that all goods purchased on the account will be used in a commercial environment
What sort of checks do you do?
- Business location to asses the proximity to any current established customers and that the road access to the property is suitable for a Luton vehicle.
- We validate your company registration with Companies House and VAT registration number via the internet.
- We look at your website to view the product contact, style and layout of the site to check that our products fit with your existing product offering, plus the contact details displayed for your customers. We also look at any feedback from your customers to see the level of customer service you achieve.
- We check your premises and location via Google Street View
Do you have a minimum spend?
Yes, you must guarantee to spend a minimum of £5000 per year. If you don't meet this amount we will close the account but we can then give you details of other suppliers in your area.
Can you deliver my orders?
Yes, you will be assigned to a sales coordinator who will contact you on a weekly basis to arrange despatch. Our delivery service is directly to your shop/warehouse address. For more information please get in touch so we can discuss further details
Can I collect my orders?
Yes, you can arrange to collect your order from our Warehouse at Horbury. We need a few days notice so that the order can be picked and ready for you when you arrive. Please discuss all details with your sales coordinator.
Do you offer credit terms?
Please discuss with your sales coordinator
What do you need from me?
If we still require further clarification once we have done all of the above checks, we may ask you to provide copies of your current purchase invoices. If you are a Property Developer you would need to provide evidence of your property portfolio, consisting of current and past projects. For Interior Designers we may ask for evidence of previous and current projects plus invoices to show you currently buy in wholesale quantities.
Why do you need to do all these application checks?
We uphold the principles of a responsible wholesaler which means we must take every reasonable step to maintain the supply chain and ensure we do not impinge on the business of our retailers.
Can I return faulty items?
Yes, if you have goods that are damaged you must let us know via email or get in contact with your sales coordinator. Please keep all goods in the original packaging and they will be uplifted at the time of your next delivery. The items will be QC inspected once they arrive back at our warehouse and a credit will be issued to your account once the details of the damage has been verified. However, we do not take responsibility for any goods transported via third party carrier.
Our sales coordinators will aim to respond to any of your queries.
Email: firstname.lastname@example.org Phone: 01924 273525
Where possible include your account number, reason for query and your name and email address.