Our policy lasts for 14 days from delivery and signed acceptance of your item. If 14 days have gone by after your purchase has been delivered and signed for, unfortunately we cannot offer you a refund or exchange unless in exceptional circumstances agreed by management. This does not apply to any bespoke/made to order items where we do not offer refunds
MADE TO ORDER BESPOKE ITEMS
WE DO NOT OFFER REFUNDS/EXCHANGES ON MADE TO MANUFACTURE PRODUCTS ONCE THE ORDER HAS BEEN PROCESSED (USUALLY WITHIN 1-2 WORKING DAYS FROM ORDERING)
Most of the products we sell are made to manufacture so please ask before purchasing
If an order has been cancelled and a made to order bespoke item is in any stage of manufacture, then the deposit will be NON-REFUNDABLE
All sofas sold on our website are non-Refundable/Exchangeable. We confirm all information regarding your sofa upon receiving your order. We will verify material/colour/button option and most importantly for corner sofas which hand the sofa will face.
It is extremely important all information is checked thoroughly to ensure the sofa has been ordered correctly at the time of ordering. If accidently you have chosen the wrong colour at the time of ordering please send us an email straight away to ensure this is rectified before the sofa is processed (we usually call to verify any bespoke purchase anyway).
Please ensure the sofas fit within the space you are furnishing and fits through the entrance door and into the room of your choice, if upon arrival the sofa does not fit for any reason you will not be entitled to a exchange or refund.
If a deposit has been paid for a bespoke item and for any reason you wish to cancel the deposit will be non refundable.
If any bespoke item has been purchased and paid for in full and for any reason you wish to cancel you will not be entitled to a refund.
Dining table sets -
Most of the dining we sell on our platform are very large and heavy, all dining table sets are delivered through a 2-man courier service. We only delivery these items to ground floor and any rooom of your choice. When returning this dining set although we only charge a £60 delivery charge, we however are charged alot more from the courier. If you are returning a dining set we will deduct £60 for the delivery charge for delviering and an additional £130 for re collection. this amount will be deducted from your initial refund amount.
We do not offer Refunds on Bespoke Beds ( Customer Picks The Style, Colour Fabric and detailling)
It is THE customers responsibility to make sure the bed fits. If its doesnt, we are not liable!
The customer will not recieve a refund if this is the case!
Due to health & safety we are unable to take returns on any mattresses which is not in its origional pacaging
Beddings/Soft Furnishing item(s) [i.e. Kylie At Home Bedding or Curtains, By Caprice Home Bedding], we cannot accept a return or exchange for these items if the item(s) have been removed or opened from the original packaging for hygiene regulations.
All Mirrored Items come very Hevily packaged to ensure the item is recieved in Perfect condition. Although damages can still accour in transit, if you have recieved an item which is damges please take picture immediately and send an email at firstname.lastname@example.org so we can discuss possible outcomes. ensure items are repackged in the exact same packaging so the courier can collect without further breakages. If you have disposed of the origional packging we have our rights to reject the claim or ask you to send the damages items back baring any responsibilities of further damages.
If you have purchased an item and would like to return it we offer a 14 day money back guarantee. Delivery charge are non-refundable and a further collection charge will also be added.
PLEASE NOTE: ITEMS TAKEN OUT OF PACKAGING MUST BE PACKAGED EXACTLY THE WAY THEY COME IN ORIGIONAL PACKAGING. FAILURE TO DO THIS MEANS ANY CLAIM CAN BE REJECTED
PLEASE ENSURE TO CHECK YOUR ITEMS BEFORE ACCEPTING DELIVERY** [2-man delivery] Once your item(s) arrive, you have 15 minutes to check your Furniture Imports Ltd item(s). As soon as you have signed for your item(s) you have accepted the condition they have arrived to you. Therefore, we cannot accept any returns/exchanges if reported damaged/imperfect. So please ensure to allow time to check your purchase upon delivery.
To be eligible for a return, your item must be unused and in the same condition It must also be in the original packaging. If within the allotted time and boxed up in its original packaging, we will organise the return at your own cost. in the case of larger Furniture Imports Ltd items, a collection fee will be incurred. However, should you not meet the above terms and conditions, we reserve the right to charge you for the cost of specialist courier collection and new packaging which will be deducted from any agreed refund by Furniture Imports Ltd
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- With obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- If the product has been used - for example, the bed and mattress then we are unable to provide you a refund as the items have been used and its going against Health & Safety guidelines to resell that furniture!
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus any delivery costs incurred in returning the item.
Late or missing refunds (if applicable)
Refunds take 3-7 working days to process.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Eligible returns accepted at the discretion of Furniture Imports Ltd within 14-day period of signing for the item. After that time, should a return or exchange be accepted by Furniture Imports Ltd at their discretion you will be responsible to organise the items to be returned to us organised by the customer at their own expense. Any damages made when returning the customer will therefore be liable for.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item if no tracking details/proof is submitted
We will treat all customers with respect, please do the same in return
If your behaviour is unacceptable, we may refuse to serve you